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Complaints Handling

At Skill Express Learning Solutions Private Limited (SELSPL), we are committed to ensuring transparency, accountability, and continuous improvement in all our inspection and assessment activities.

Complaints Handling

At Skill Express Learning Solutions Private Limited (SELSPL), we are committed to ensuring transparency, accountability, and continuous improvement in all our inspection and assessment activities. We value your feedback and take all complaints seriously.

What Can Be Reported as a Complaint?

  • The conduct of our inspection or assessment personnel
  • Non-compliance with procedures or protocols
  • Quality, impartiality, or integrity of our services
  • Any unethical behavior, delays, or miscommunication
  • Misuse of logos or inspection outcomes

How to File a Complaint

You may lodge a complaint by:

  • Filling out the online complaint form below
  • Emailing us at: info@skillexpress.in
  • Writing to us at our registered address

Please provide the following details:

  • Your name and contact information (optional for anonymous complaints)
  • Date and nature of the incident
  • Details of the service or individual concerned
  • Any supporting documents, if available

Complaint Resolution Process

  1. Acknowledgment: All complaints are acknowledged within 2 working days.
  2. Review & Investigation: Complaints are reviewed by an impartial committee within 7 working days.
  3. Resolution: Findings and action taken will be communicated to the complainant within 15 working days.
  4. Confidentiality: All complaints are handled with strict confidentiality and without any conflict of interest.
  5. Appeal: If unsatisfied with the resolution, you may submit an appeal for reconsideration.

We believe your feedback helps us grow and improve our services.

Submit Your Complaint

Skill Express Learning Solutions Pvt. Ltd. – Complaint Form

Section 1: Complainant Details

(Optional – You may leave this section blank to remain anonymous)

Section 2: Complaint Details

Section 3: Supporting Documents

Section 4: Declaration

I declare that the information provided is true to the best of my knowledge. I understand that SELSPL will handle my complaint with confidentiality and impartiality.